Service Desk Executive

Ref: BBBH76443_1752244924

£28000 - £32000 per annum

Permanent

Service Desk Executive
Location: Office-Based – Enfield, London
Salary: £28,000 – £32,000 per annum (DOE)

Overview:
A growing and forward-thinking provider of workplace refreshment solutions is seeking a proactive and organised Service Desk Executive to join their London-based team. This is an exciting opportunity for someone with strong administrative and customer service skills to play a key role in supporting daily operations and ensuring excellent service delivery.

The Role:
Based in the company’s Enfield office, you will act as a central point of contact for clients, suppliers, and the field service team. You’ll be responsible for logging service calls, managing stock, coordinating engineers, and supporting the wider operations team with administrative tasks.

Key Responsibilities:

Handle incoming customer queries, service requests, and orders via phone and email.
Log service calls and assign them to field engineers based on priority and location.
Liaise daily with the field service team to ensure smooth scheduling and communication.
Manage stock levels of spare parts, including ordering, returns, and internal tracking.
Place orders with suppliers and maintain accurate records.
Reconcile cash collected by the field team and ensure accurate reporting.
Maintain and update the internal database to track parts and engineer activity.
Send out daily service performance reports.
Order and manage office supplies as needed.

Candidate Requirements:

At least 1 year of experience in a customer service or administrative role.
Strong communication skills and a passion for delivering excellent service.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Excellent time management and organisational skills.
High attention to detail and the ability to multitask in a fast-paced environment.
Confident working independently and as part of a team.

Additional Information: