Scale engineering capacity around confirmed demand, project peaks and regional coverage requirements, without carrying unnecessary fixed headcount. 

Flex engineering capacity around confirmed demand, rather than carrying the full cost and long-term obligation of permanent headcount before the work is fully established. This is particularly useful where demand is seasonal, regional, project-led or still being proven, helping reduce recruitment risk, onboarding cost and early attrition. 

Engineers can be trained, deployed and assessed in live environments before any longer-term employment decision is made. As UK employment law moves towards stronger worker protections, the Academy model gives organisations a more flexible way to protect service capacity while controlling fixed labour costs and long-term workforce commitments. 

Create a structured engineering pipeline that reduces reliance on experienced-hire recruitment, while giving you clear visibility of each engineer’s progression, performance and readiness throughout the Academy pathway. 

Standardise training, behaviours and compliance so every engineer is aligned to your standards, processes and customer expectations before they are deployed into live work. 

TXP manages the full Academy journey, from attracting and assessing candidates through to training, deployment, performance management and ongoing workforce support. This ensure engineers are supported until they are ready to transfer into your permanent workforce. 

Facing an ageing engineering workforce and increasing customer demand, Beko needed a more sustainable approach than traditional recruitment alone. 

Through the TXP Hotpoint Academy, we have created a scalable workforce pipeline that combines attraction, technical training, deployment and ongoing engineer management. 

The result is a repeatable engineering capability that continues to support long-term service delivery requirements. 

We use bespoke screening methods developed and refined over the last five years to identify the next generation of field service engineering talent. This goes beyond technical experience alone. We assess aptitude, behaviours, learning potential, customer mindset and practical problem-solving ability. 

We manage employment, compliance, right-to-work verification, health and safety and onboarding, creating a clear and professional experience from day one. New academy engineers receive practical information about the training centre, onboarding materials and a welcome pack, alongside content such as day-in-the-life videos from existing engineers so they understand the role, the environment and the opportunity before training begins. 

Engineers gain practical experience alongside experienced mentors in live customer environments, giving them the opportunity to apply their training in real service situations while still being supported. This stage helps build confidence, reinforce technical knowledge and develop the customer-facing behaviours needed in the field.  

Engineers are deployed into live work with ongoing performance management, governance and support from TXP. We retain ownership for the management of those engineers throughout the full Academy journey, from onboarding and training through to field deployment, performance tracking and readiness for transfer. Where appropriate, proven engineers can then move across to the end client as long-term permanent capability.