1st Line IT Desk Support Engineer

1st Line IT Desk Support Engineer

📍 Brierly Hill | 💼 £25,000 – £30,000 Basic | 🕘 Monday to Friday, Full-Time

Are you passionate about IT and delivering exceptional support? We’re looking for a proactive and customer-focused 1st Line IT Desk Support Engineer to join our clients growing team in Brierly Hill . This is a fantastic opportunity for someone with a solid foundation in IT support who’s ready to take the next step in their career.

Key Responsibilities

• Provide 1st line technical support to internal users via phone, email, and remote tools.
• Troubleshoot and resolve issues related to hardware, software, printers, and network connectivity.
• Log, track, and manage support tickets using the internal ITSM/ticketing system.
• Escalate unresolved issues to 2nd/3rd line support teams as needed.
• Assist with user account management (Active Directory, Microsoft 365).
• Support device setup, configuration, and deployment (laptops, desktops, mobile devices).
• Maintain accurate documentation of issues, fixes, and procedures.
• Deliver excellent customer service and communicate technical information clearly to non-technical users.

Requirements

• Previous experience in a 1st line IT support or helpdesk role (minimum 1 year preferred).
• Strong knowledge of Windows 10/11, Microsoft Office 365, and basic networking.
• Familiarity with Active Directory, Exchange, and remote support tools (e.g., TeamViewer, AnyDesk).
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills-comfortable supporting users at all levels.
• Ability to work independently and manage multiple tasks effectively.
• A proactive attitude and willingness to learn and grow within the role.

Desirable (Not Essential)

• Experience with ITIL-based environments.
• Exposure to Microsoft Intune, Azure AD, or ticketing systems like Freshdesk or ServiceNow.
• Relevant IT certifications (e.g., CompTIA A+, Microsoft Fundamentals).

What’s in It for You?

• Competitive salary of £25,000 – £30,000, depending on experience.
• Monday to Friday working hours – no weekends!
• Supportive team environment with opportunities for training and development.
• A chance to work in a dynamic and growing organisation where your input is valued.

Ready to take the next step in your IT career?
Apply now and become part of a team that values innovation, collaboration, and exceptional service.