Field Service Engineer – Commercial Coffee Machines
Location: Slough & High Wycombe Region
Salary: Β£33,440 basic + Overtime (paid at 1.5x)
Job Type: Full-time, Permanent
Schedule: Monday to Thursday 08:30-17:00, Friday 08:30-16:00
No on-call rota or weekend work currently required
About the Role:
TXP is working on behalf of a leading provider of commercial coffee equipment to recruit Field Service Engineers for their growing UK service team. This is a fantastic opportunity for experienced engineers who are passionate about delivering high-quality service and enjoy working in a dynamic, field-based environment.
You’ll be responsible for servicing, installing, and maintaining a wide range of coffee machines across the Slough and High Wycombe area, ensuring excellent customer satisfaction and supporting the company’s service goals.
Key Responsibilities:
- Attend service calls, installations, and planned maintenance visits
- Deliver outstanding customer service and technical support
- Maintain tools, IT equipment, and company vehicle in line with policy
- Manage spare parts stock to ensure first-time fix rates
- Communicate professionally with customers and internal teams
- Complete service documentation accurately and on time
- Support business KPIs and service objectives
- Build strong customer relationships and identify service or product opportunities
- Stay up to date with product knowledge and diagnostics
- Collaborate with colleagues and support team members when needed
- Be flexible with travel for training or team coverage
What We’re Looking For:
- Previous experience in a field service role, ideally within coffee or vending equipment
- Strong diagnostic and troubleshooting skills
- Excellent communication and customer service abilities
- Confident using digital systems and Microsoft Office (Excel & Word)
- Ability to work independently and as part of a responsive team
- Full UK driving licence
- Willingness to travel and stay overnight when required
- Minimum 5 GCSEs (A-C) or equivalent
Benefits:
- Β£33,440 basic salary
- Overtime paid at 1.5x
- Company van and tools
- Training and development opportunities
- Pension scheme
- Employee support programme
- Bonus and incentive schemes
- Career progression within a growing service team
- No weekend or on-call work currently required
Apply Now:
If you’re a skilled engineer with a passion for coffee technology and customer service, we’d love to hear from you!
Email:
Mobile: 07940 149 373
