Group IT Systems and Infrastructure Manager – Hybrid (UK-wide travel)
Location: Hereford, Hybrid, with travel across UK office locations
Function: ICT Infrastructure & Security Assurance
Reports to: Group CIO
Clearance: Must be eligible for BPSS and SC Clearance
Are you ready to shape the IT backbone of a rapidly growing, transformation-focused organisation? We’re looking for an experienced Group IT Systems and Infrastructure Manager to lead the development, integration, and operational management of enterprise-wide IT systems during a time of significant expansion and change.
About the Organisation
This fast-scaling, private equity-backed group delivers secure, critical network and ICT managed services to UK Critical National Infrastructure sectors-ranging from healthcare and defence to industrial and government. With recent acquisitions and further growth on the horizon, the group is building a new brand and unified IT architecture to support its long-term strategy.
You’ll join a newly formed internal support and systems team and play a key role in delivering a robust, secure, and compliant IT infrastructure aligned to the Group’s technology roadmap-designed to enable collaboration, operational efficiency, and secure digital transformation.
Role Overview
This hands-on, strategic role requires a proven leader with experience in complex Microsoft 365 tenant environments and enterprise IT systems. You’ll be responsible for implementing and managing a Group-wide infrastructure built on Microsoft’s cloud and hybrid technologies, integrating systems from acquired businesses, and maintaining operational excellence.
You’ll be the driving force behind a new, greenfield Microsoft O365 tenancy and ensure successful integration of multiple domains into a cohesive platform that supports productivity, governance, and collaboration across the business.
Key Responsibilities
Systems Strategy & Planning
- Define and implement the Group IT roadmap in alignment with business strategy
- Assess existing systems and prioritise technology initiatives and projects
- Allocate resources and track progress with internal and external stakeholders
Microsoft 365 Tenant Integration
- Build and manage a Group-wide M365 tenancy across multiple domains
- Standardise platform configuration and enforce governance and security policies
- Enable seamless collaboration, identity and access management, and application integration
- Manage third-party applications such as Sage HR, Sage 200, Concur, HubSpot and D365 CRM
Integration, Migration & Transformation
- Lead integration of IT platforms from acquired businesses into the Group infrastructure
- Coordinate secure and compliant data migrations and system cutovers
- Optimise platform performance, simplify collaboration and reduce duplication
Operations & Support
- Ensure the stability, security, and efficiency of day-to-day IT operations
- Oversee troubleshooting, upgrades, and BAU system administration
- Manage MSPs and other vendors to meet SLAs and performance targets
Compliance & Risk Management
- Enforce policies that support regulatory compliance and IT security
- Develop and test Business Continuity and Disaster Recovery plans
- Monitor risk, conduct audits, and implement remediation actions as needed
Project & Budget Management
- Lead IT projects through their lifecycle, including scoping, budgeting and delivery
- Track project performance using KPIs and provide actionable insights to senior leadership
- Report against OpEx and CapEx budgets, ensuring effective use of resources
Stakeholder Engagement & Training
- Work closely with stakeholders in HR, Finance, and Service Delivery to align systems with needs
- Provide training and adoption support for new systems and processes
- Champion innovation, continuous improvement, and digital enablement across the organisation
Experience & Skills Required
- 5+ years in IT systems/infrastructure management, preferably in MSP or systems integrator environments
- In-depth experience administering and configuring Microsoft 365 tenants and Azure Active Directory (Entra ID)
- Strong understanding of Exchange Online, SharePoint, Teams, OneDrive, and cross-domain collaboration
- Proven track record in IT systems integration, governance, and security
- Familiar with ITIL, DR/BCP frameworks, and compliance standards (e.g., ISO 22301, ISO 27031)
- Hands-on with endpoint security, MDM, MFA, compliance policies, and Power Platform (Power BI, Power Automate)
- Excellent project management, communication and stakeholder engagement skills
- Comfortable working in a high-change, fast-paced environment
Qualifications & Clearance
- Degree in IT, Computer Science or related field (or equivalent experience)
- Industry certifications (e.g., ITIL) are desirable
- Must have the right to live and work in the UK
- Full UK driving licence
- Able to obtain BPSS and SC clearance
Why Apply?
- Play a pivotal role in shaping and managing the IT foundation of a national infrastructure-focused organisation
- Lead high-impact, cross-functional transformation projects
- Enjoy autonomy, flexibility, and the ability to influence at all levels
- Work in a newly formed team with a mandate to build from the ground up
- Hybrid working with UK-wide engagement
