Role: Field Service Technician – Multi-Functional Devices
Location: West London Inner M25
Package: up to Β£32,000 per annum + 10% bonus
Would you like to join a very forward thinking company? Their attitude towards IT solutions is massively ahead of the times. Are you a photocopier field service engineer looking for a new challenge or working as a Field Service engineer in another sector seeking a new challenge ?
What will your day to day responsibilities be?
- Achieve key SLA’s as directed to maintain optimum customer satisfaction.
- Respond to call outs in a timely and professional manner, identify and resolve technical faults, and undertake all technical modifications as they arise.
- Install and network Multi-Functional Devices on customer premises to the customer’s satisfaction.
- Provide advice and training to customers on all aspects of the machines’ functions to ensure customers are fully aware of and utilize the full capabilities of the installed device.
- Undertake relevant training as directed, including computer-based training, to ensure up-to-date knowledge is maintained of all Multi-Function products, which may include overnight residential training as required.
- Perform all repairs in a safe manner and in accordance with manufacturers’ recommendations and Health & Safety legislation.
- Complete all necessary reporting requirements and paperwork accurately and in a timely manner.
- Effectively use technology tools such as tablets and laptops to ensure continuous improvements in service delivery.
- Maintain car or walking stock to required standards.
- Support or respond to service call outs for other service teams as necessary.
- Attend and contribute to team meetings.
Requirements
We will consider any experienced photocopier or electro – mechanical service engineers living within the specified areas and who can offer
- Strong customer facing skills and experience
- Theoretical and practical experience of industry and best practices
- Ability to communicate at all levels with the customer and organisation
- Proven technical experience – electro mechanical
- Excellent IT knowledge, including networking
What is on offer?
- Β£32000 + bonus
- Company car
- 26 days holiday
- Phone / laptop / tools
- Pension
- Healthcare plans
Please press apply now to submit your application for this position or email . Due to high levels of response we will only be able to contact successful candidates.
