Service Design Consultant

Role: Service Design Consultant

Day rate: £700pd-£750pd (Inside IR35)

Location: Remote working (with some travel to client site in South-East)

We are currently working with a large-scale organisation in the financial service space, who require a Service Design Consultant to join their team to support on Service Models, Service Design, Service Transition & Service Catalogue requirements.

Responsibilities

• Translate complex delivery arrangements into clear, understandable service catalogue descriptions, offerings and narratives
• Identify roles, responsibilities, and key hand‑offs across teams and suppliers
• Define service inputs, outputs, and critical control points
• Work with stakeholders to validate process flows and operating assumptions
• Document the end‑to‑end service model, clearly defining scope, boundaries, and service components
• Surface dependencies, assumptions, risks, and constraints within the service design
• Produce transition‑ready documentation suitable for operational handover
• Support service transition planning by ensuring clarity, completeness, and usability of artefacts
• Capture current‑state and where needed future‑state operating models at a high level
• Map key business, operational, and support processes using simple, consistent flow diagrams

The role will be remote working with occasional travel to client site, please consider this when applying for the roles.

If you are interested in the role and would like to apply, please click on the link for immediate consideration.